In a market where every vacancy matters more than ever, understanding what drives tenant decisions isn't just helpful—it's critical. Tenant expectations are evolving at an unprecedented pace, technology is reshaping operations, and property managers are becoming strategic leaders. To navigate the changing landscape, CRE leaders need more than speculation, they need data-driven insights that help them implement an alpha-driven asset strategy.
Building on the success of the inaugural 2024 Global Workplace Report, which surveyed 400 business leaders about their workplace needs and expectations, VTS has expanded our research to capture a more robust view of the evolving workplace landscape. This year, we commissioned dual surveys that tell a more complete story of today’s office market.
- 400 property managers reveal their perspective on the state of property management
- 400 business leaders share their priorities for the workplace
Together, these 800 industry leaders expose critical insights shaping tenant retention and acquisition strategies in 2025 and beyond.
A Three-Part Deep Dive into the Future of the Workplace
While weekly headlines speculate about the death of the office or the next big workplace trend, property teams need reliable data to make multi-million dollar decisions. The Global Workplace Report cuts through the noise by focusing on the decision-makers who matter: the two populations that we surveyed
To help you navigate this complex landscape, we're releasing our findings in three chapters:
Chapter 1: Property Management Evolution (Available Next Week)
Our first chapter exposes an industry at a critical inflection point, revealing:
- The growing tension between property management responsibilities, where strategic ambitions often collide with administrative realities
- A fundamental shift toward tenant-centric operations, transforming how buildings are managed and experiences are delivered
- The complex tech stack property managers must navigate, averaging 5.22 different systems daily
- The critical role of market intelligence and competitive awareness in driving value
- An industry-wide push toward operational integration, with 69.76% of property managers seeking unified platform solutions
The data tells a compelling story. There is a mounting pressure to be strategic partners, driving tenant retention and acquisition. Property managers are stretched between growing responsibilities and persistent operational challenges. This disconnect isn't just affecting efficiency—it's limiting property managers' ability to drive asset value in an increasingly competitive market.
Chapter 2: The Business Leader Perspective (Coming Soon)
Building on insights from the 2024 Global Workplace Report, this chapter will reveal:
- What considerations are top-of-mind for business leaders office renewal decisions
- How tenant priorities have evolved beyond location and price
- Where building technology creates or lacks value
- The metrics that matter for workplace investment
- What makes tenants choose—or leave—a building in 2025
Chapter 3: Mind the Gap (Coming Soon)
Our final chapter brings property manager and tenant perspectives together to expose:
- Critical misalignments between property managers and business leaders in service priorities that impact retention
- Technology adoption gaps creating unnecessary friction
- Communication breakdowns affecting tenant satisfaction
- Actionable strategies for bridging expectation gaps
Data to Guide Strategic Success in 2025
The evolution of workplaces, tenant expectations, and property operations demands an evolved playbook for success. That's why VTS commissioned our most comprehensive research yet—surveying property managers and tenants to reveal what actually drives value in today's market.
The findings paint a clear picture: success in 2025 requires more than just maintaining buildings—it demands strategic focus, operational excellence, and a deep understanding of tenant needs. VTS is committed to building solutions to help CRE leaders make data-driven decisions.
Take Action Now
- Sign up to receive the 2025 GWR straight to your inbox by clicking 'Sign Up' below
- Look out for the 2025 VTS Office Demand Index that’s releasing on January 29th
- Book a demo at vts.com/demo to see how VTS can help unlock an alpha driven asset strategy
The future of commercial real estate belongs to those who can stay ahead of the curve. Are you ready to take the lead?
